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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up window will show up. It includes exhaustive info about all the operations that you can perform on the given page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide variety of tutorial videos clarifying how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, take a glance at our extensive FAQ section, which contains questions asked by real users and provides real solutions. We periodically "revamp" our FAQ section with new Q&A's so as to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can touch base with our excellent team of customer support engineers available 24/7/365 and ready to help you with any problem. Each support ticket you send will be responded to within 60 minutes (the average trouble ticket response time being only twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 256385

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com